The Aberstwyth POLAR EXPRESS^™ train ride

• The operators of the event are Polar Productions, in association with the Vale of Rheidol Railway.

• See Tickets is acting as a ticket agent on behalf of Polar Productions.

• Tickets are non-transferable – Tickets cannot be exchanged, changed or refunded after purchase. Only tickets purchased via See Tickets are permissible, any tickets purchased via Viagogo or any other third-party sites are not valid and will be refused entry.

• Your tickets permit you passage on board the experience only, at the time stated on your E-ticket.

• If we have to vary the times of any trains due to any reason, we will always seek to reschedule you to a new suitable date wherever possible. Please note that as on general mainline trains, we will close the doors to the trains before departure and any latecomers will not be able to board the train unless our staff view it as safe to do so.

• If for any reason we have to suspend or cancel the train rides, then all customers are entitled to a refund on their booking or are offered a replacement ticket at another time and date.

• The booking fees are non-refundable under any circumstances.

• All children under 16 must be always accompanied by an adult. Any unaccompanied people who appear to be under the age of 16 will require proof of age to board the train. Please note, there is no discount for any children, all seats are always sold at full price. Children under the age of 2 do not require a separate ticket and can be seated on the lap of a parent or guardian. Children aged 2 and over will need their own seat and ticket.

• Events outside our control – We will not be held liable for any failure to provide any performance or train ride that is prevented by events outside our control – these include but are not limited to: Earthquake, subsidence, epidemic, pandemic, any natural disaster, government travel ban, or anything that prevents travel in and out of Aberystwyth (such as severe weather, heavy snow etc.).

• We will contact customers as soon as possible if we foresee any delays to trains, and where possible we will always offer an alternative booking if we are able to do so. All tickets for the event are sold via SeeTickets.com

• If for any reason you cannot locate your e-ticket, please visit www.seetickets.com/customerservice

• You will need to fill out your reference number and your postcode etc. in which case your tickets should be able to be accessed. Please note if you are not able to attend on the date and time you booked, for whatever reason, we are not obligated to honour your booking. If we can accommodate your request, we will try to do so.

• Tickets cannot be resold, used as raffle prizes or competition prizes unless agreed in advance with Vale of Rheidol Railway and Polar Productions. No refunds at any point will be available for any raffle or competition prize tickets issued.

• By entering Aberystwyth Station and the train ride provided you consent to your image being recorded for use in promotional videos for subsequent THE POLAR EXPRESS™ rides. If you do not wish to allow this consent, you must make this known before having your E-tickets exchanged for Golden Tickets on entering the station.

• General behaviour – Please behave appropriately and lawfully on board the train, given that many families will be in attendance. Any customers deemed intoxicated will be prevented from entering the station or boarding the train. No alcohol, other than any purchased at Aberystwyth Station will be allowed on the platforms or trains, and any customers who are evidently using their own alcohol will be requested to leave the station.

• We will not tolerate any abusive or threatening behaviour to any of our staff. We will be doing our utmost to provide a positive magical experience for all attendees. Our staff are working long hours to achieve this so please treat them with respect and tolerance at all times. We reserve the right to refuse and remove access to the carriage and event to anyone we consider a nuisance or danger to our passengers or our staff.

• If you are refused entry or removed due to nuisance behaviour, we maintain the right to cancel your ticket without refund.

• Please note any personal items you bring into the station are entirely at your own risk.

• We reserve the right to examine all luggage and belongings to ensure the safety and security of both our staff and customers. If you’ve lost any items, kindly notify us promptly. Should we locate any of your items, we will securely store them at a location of our choosing, at your own risk. If your belongings remain unclaimed after 1 month from our receipt or discovery, we reserve the right to dispose of them as we see fit.

• Please arrive at the Vale of Rheidol Railway ABERYSTWYTH no earlier than 10 mins prior to your booked departure time. Once your experience is over you can spend as much time in our gift shop as you wish but we tend to find guests spend around 15min here before leaving.

• We look forward to welcoming you to Vale of Rheidol Railway for a magical experience.